Step by step to growing your customer base

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Step by step to growing your customer base

Phil Berry
Pharmacist with customer

Pharmacist and pharmacy owner Phil Berry offers advice on how to grow your business through improved customer service. Mr Berry, from Christchurch, is a programme developer for the ENGAGE and CONNECT pharmacy groups and has been a business consultant for many years

Last month, I talked about the importance of having commitments around preparing and implementing business plans that result in business growth. As