‘Extraordinary’: Professor gobsmacked by expertise missing from ministry

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‘Extraordinary’: Professor gobsmacked by expertise missing from ministry

NZD

New Zealand Doctor Rata Aotearoa

Robin Gauld
Business and health academic Robin Gauld says too much of the change management at the ministry was outsourced
Too much work went outside the organisation to manage the change process. If you are doing major change, you want to build the capacity from within