Surprise audits part of a ‘culture of bullying’

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Surprise audits part of a ‘culture of bullying’

Jonathan
Chilton Towle
audit cartoon June 2019

Since it was first piloted in Auckland in 2017, Medsafe’s new unannounced pharmacy auditing programme has been a bone of contention for pharmacists. Two years on, Medsafe is claiming the audits are significantly improving the quality of pharmacy services, but many pharmacists aren’t convinced. Jonathan Chilton-Towle reports

A pharmacy sector leader says Medsafe should stop bullying pharmacists with unannounced audits and return to a “culture of empathy”. Initially pilo