Surprise audits part of a ‘culture of bullying’

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Surprise audits part of a ‘culture of bullying’

Jonathan
Chilton Towle
audit cartoon June 2019
Are surprise audits fair?

Since it was first piloted in Auckland in 2017, Medsafe’s new unannounced pharmacy auditing programme has been a bone of contention for pharmacists. Two years on, Medsafe is claiming the audits are significantly improving the quality of pharmacy services, but many pharmacists aren’t convinced. Jonathan Chilton-Towle reports

“We have entered into a culture of bullying. The whole concept of these audits is trying to catch people out.” A pharmacy sector leader says Meds