Dealing with the ‘trust vacuum’ in healthcare

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Maximising trust

Dealing with the ‘trust vacuum’ in healthcare

By Jo Scott-Jones
Man flexing muscules
The “strongman” approach is rarely seen in its extreme in primary care, but there are hints of its existence [Image: Jacob Owens on Unsplash]

Specialist GP Jo Scott-Jones looks at ways to maximise trust in healthcare, during a period of general mistrust among society

Key actions, Understand the factors that underpin the trust vacuum, so you can help fill it. Connect with patients using empathy, compassion and cultural compete, Education Blue W/ Grey Background W/ Padding
References

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6. Health Quality & Safety Commission. How to engage with consumers and whānau following an adverse event. 3 July 2023.