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Dealing with the ‘trust vacuum’ in healthcare
Thursday 1 February 2024, 12:45 AM
The “strongman” approach is rarely seen in its extreme in primary care, but there are hints of its existence [Image: Jacob Owens on Unsplash]
Specialist GP Jo Scott-Jones looks at ways to maximise trust in healthcare, during a period of general mistrust among society
Key actions, Understand the factors that underpin the trust vacuum, so you can help fill it.
Connect with patients using empathy, compassion and cultural compete, Education Blue W/ Grey Background W/ Padding
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References
1. Lee CHJ, Sibley CG. Attitudes toward vaccinations are becoming more polarized in New Zealand: Findings from a longitudinal survey. EClinicalMedicine 2020;23:100387.
2. Castles B. Why are natural health products so popular? consumer.org.nz
3. Gittins D. The growing trust vacuum. The Chimes, 9 March 2017.
4. Lacey C, Huria T, Beckert L, et al. The Hui Process: a framework to enhance the doctor-patient relationship with Māori. N Z Med J 2011;124(1347):72–78.
5. Pharmacy Council. Standards and practice information.
6. Health Quality & Safety Commission. How to engage with consumers and whānau following an adverse event. 3 July 2023.
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