Ditch the bully

In print

Ditch the bully

By Máté Hegedus-Gaspar
Customer anger can get in the way of effective communication with the pharmacist [Image: iStock.com – Boonyen]

Pharmacist and non-practising legal expert Máté Hegedus-Gaspar explains why refusing to dispense medicines to an abusive patient may be the right decision for legal reasons

A patient comes into the phar­macy. The pharmacist steps out of the dispensary to greet the patient and take the prescription. The patient hands over

New Zealand Bill of Rights Act 1990. https://legislation.govt.nz/act/public/1990/0109/latest/DLM224792.html

Medicines Regulations 1984. https://www.legislation.govt.nz/regulation/public/1984/0143/latest/DLM95668.html

Health and Disability Commissioner (Code of Health and Disability Services Consumers' Rights) Regulations 1996. https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/