In this article, Sue Frankland looks at the global problem of wastage of medications, including causes such as overprescribing and non-adherence. She also presents information from her master’s dissertation on how people understand, and respond to, medication expiration dates
Ditch the bully
Wednesday 1 June 2022, 12:35 AM
Customer anger can get in the way of effective communication with the pharmacist [Image: iStock.com – Boonyen]
Pharmacist and non-practising legal expert Máté Hegedus-Gaspar explains why refusing to dispense medicines to an abusive patient may be the right decision for legal reasons
A patient comes into the pharmacy. The pharmacist steps out of the dispensary to greet the patient and take the prescription. The patient hands over
References
New Zealand Bill of Rights Act 1990. https://legislation.govt.nz/act/public/1990/0109/latest/DLM224792.html
Medicines Regulations 1984. https://www.legislation.govt.nz/regulation/public/1984/0143/latest/DLM95668.html
Health and Disability Commissioner (Code of Health and Disability Services Consumers' Rights) Regulations 1996. https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/