Ditch the bully

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Medicolegal

Ditch the bully

June 2022

By Máté Hegedus-Gaspar

Wednesday 1 June 2022, 12:35 AM

Customer anger can get in the way of effective communication with the pharmacist [Image: iStock.com – Boonyen]

Pharmacist and non-practising legal expert Máté Hegedus-Gaspar explains why refusing to dispense medicines to an abusive patient may be the right decision for legal reasons

A patient comes into the pharmacy. The pharmacist steps out of the dispensary to greet the patient and take the prescription. The patient hands over

Patients

References

New Zealand Bill of Rights Act 1990. https://legislation.govt.nz/act/public/1990/0109/latest/DLM224792.html

Medicines Regulations 1984. https://www.legislation.govt.nz/regulation/public/1984/0143/latest/DLM95668.html

Health and Disability Commissioner (Code of Health and Disability Services Consumers' Rights) Regulations 1996. https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/

Class

CLASStime: Reducing the impact of hearing loss

Holly Teagle explains how New Zealand pharmacists can be part of the solution to increase awareness of hearing loss and its impact on humanity. This article covers screening, diagnosis and prevention of hearing loss, as well as how hearing loss can be effectively treated and supported across the lifespan

Friday 1 July 2022, 01:00 AM

19 minutes to Read