Supreme award – sponsored by ACC
Bruce Arroll, Auckland
Ingenuity, humility and generosity are woven through the impressive 40-plus year career of Bruce Arroll, Head of the Population Health Department at Auckland University and director of the Goodfellow Unit. Although Professor Arroll shuns the limelight, preferring to shine it on others, he received the Supreme award with grace and good humour. Bruce has made an amazing impact on colleagues and the community through his work leading a Manurewa general practice, research contributions, commitment to addressing inequity, and dedication to sharing his knowledge with others to advance the healthcare profession.
Best mental health programme – sponsored by Habit Health
Awhi Atu, Awhi Mai – A revolutionary holistic support programme for individuals, whānau and health professionals, Wellness Support Team, Total Healthcare PHO, Auckland
Recognising a significant gap in mental health in the primary care sector 20 years ago, Total Healthcare PHO’s consultant psychiatrist David Codyre started developing a holistic model that would address these gaps and benefit GPs, nurses and their patients. The result of that work is the PHO-funded Wellness Support Team, which was rolled out to Tāmaki Health’s network, providing timely and holistic services for enrolled patients with psychosocial, physical and mental health, and wellbeing needs. The team engaged with 3,900 people in 2019, and 8,200 in 2020. The WST allows patients to get the right help at the right time.
Best supplier service, product or campaign – sponsored by Blue Star
Pandemic Emergency Roving Locums (PERL), New Zealand Rural General Practice Network, Wellington
As the global COVID-19 pandemic reached our shores, primary care had to pivot on a pinhead to manage lockdowns and testing and continuing to provide ongoing patient care. This meant increased workloads and unsustainable shifts placing rural GPs and nurses under extraordinary stress. Knowing some rural practices were overwhelmed and struggling, the New Zealand Rural General Practice Network worked with the Ministry of Health to rapidly develop a relief programme so rural practices could continue operating. The result was the Pandemic Emergency Roving Locums, or PERL. The funded locum service received 97 requests, including one from a practice that had closed down because one doctor had COVID-19.
Best youth or senior health service award
Te Wā Kōrero, National Hauora Coalition, Auckland
An eight-week kaupapa Māori rangatahi engagement programme enhancing the mental wellbeing of young people in South Auckland schools is helping build confidence and resilience in its participants. A National Hauora Coalition initiative, Te Wā Kōrero is social work-led and has been running in four South Auckland schools since 2019. Inspired by the Christchurch talking bus initiative, the programme focuses on identity, connection and belonging, incorporating whānau as a key part of the programme, and using both cultural and youth-focused approaches to engage rangatahi.
Business achievement award – sponsored by BDO
Connecting with the community to drive better health outcomes, Tāmaki Health, East Tamaki, Auckland
In healthcare there is no shortage of things to talk about: managing people’s health, reminding them about checkups or tests or providing information on managing diabetes with nutrition. So, for Tāmaki Health, transforming the communication platform across its national network was much needed and changed the way it communicates with its patient population. Identifying there was a better way to interact with their patients, Tāmaki Health launched a multi-channel communications programme last year that is improving engagement, education and patient experience. The new platform includes a state-of-the-art new website, telehealth and digital community outreach using social media and electronic direct mail.
Community or primary healthcare pharmacist of the year
Pauline McQuoid, Bay of Plenty
Preventing the invisible harm caused by medicines is what motivated clinical pharmacist Pauline McQuoid to co-found Bay of Plenty pharmacist support service, Medwise. Ms McQuoid recognised that the care transition between hospital and home was error-prone, and that this was causing patients to bounce in and out of hospital. DHB-funded Medwise addresses this by providing clinical pharmacy support to hospitals, GP clinics, community pharmacists and patients, creating a seamless link between each point of care in order to medicine benefits and eliminate harm.
Community pharmacy of the year – sponsored by Pharmacy Guild
Sanders Pharmacy, Te Awamutu
Heeding the words of the New Zealand Prime Minister, Sanders Pharmacy adopted a go hard and go early response to the COVID-19 pandemic. Their response started by closing their doors 10 days before the national lockdown and developing a barricaded walk-in zone with counters and perspex screens to protect staff, their families and patients. Opening hours were increased and staff were split into two teams. The results speak for themselves with a recent customer survey showing a very high level of satisfaction because of their approach to COVID-19.
Community pharmacy technician of the year – sponsored by ProPharma
Sonya Scrimshaw, Porirua
In her first year at Life Pharmacy North City, Pharmacy Technician Sonya Scrimshaw didn’t have a dispensary manager, in the subsequent three years she worked with five different managers. Despite the changes, she adapted quickly, making sure workflow was uninterrupted. This is what makes her the backbone of the dispensary, according to Business Manager Glenn Brider. Despite all that has been thrown at her, particularly with COVID-19, she has ensured the pharmacy and the workflow has remained seamless for staff and customers.
Equity award – sponsored by Ministry of Health
Te Puna Ora o Mataatua, Te Puna Ora o Mataatua Charitable Trust, Whakatāne
Te Puna Ora o Mataatua (TPO) is a Māori-led provider of health and social services based in Whakātane. After setting up initial COVID-19 testing stations and a CBAC for the Eastern Bay of Plenty last March, TPO showed innovation and agility by deploying mobile testing units to reach people living in isolated rural communities. As well as providing COVID-19 testing to up to 90 carloads of folks per day, staff in the mobile units used a whānau ora approach to assess people’s needs, addressing equity concerns by providing assistance with everything from kai and hardship packs to firewood. TPO is in the process of developing a full-scale mobile GP service.
Excellence in information technology or telehealth award – sponsored by Spark Health
AVA – The Access Virtual Assistant, Access Community Health Hauora Tara-Ā-Whare, Lower Hutt
Managing contracts with 20 DHBs, all with different contracting requirements for their carers and support workers, was complex and difficult for Access Community Health Hauora Tara-Ā-Whare. To address that, the Access Virtual Assistant (AVA) application was developed. The app removes the need for manual timesheets, funding gives transparency, payment certainty for carers, as well as live information for carers and their clients. For example, Access Community can reach carers rapidly if something has changed, like a traffic accident, or a positive COVID-19 case, where carers will receive a message advising them what to do next.
General practice of the year – sponsored by GenPro
South Seas Healthcare, Ōtara, Auckland
With little known about the COVID-19 virus, but knowing that the most vulnerable people would but impacted the worst, Ōtara’s South Seas Healthcare rose to the occasion. It looked at its community and worked out what was needed to best protect and support their patients. In response to the pandemic, South Seas Healthcare flipped its business model on its head to establish a list of firsts for its organisation: a local COIVID-19 testing station, a foodbank, a community network, virtual health and a no pandemic redundancy policy for staff.
General practitioner of the year – sponsored by Medtech
Glen Davies, Taupō
Glen Davies, a GP at Taupō Medical Centre, is encouraging his patients to follow a low carb diet to reverse their type 2 or prediabetes. After significant research, he established the Reverse Type 2 Diabetes Taupō (RT2DT) group, which promotes a lifestyle that includes nutrient-rich whole unprocessed foods and natural fats, and avoids processed carbohydrates, industrial seed oils and sugar. Not only has it helped 103 of his patients at Taupō Medical Centre to reverse their type 2 diabetes and prediabetes, the group is inspiring a whole community to take better care of their health.
Good sort award
Donna Kielar, Auckland
If there is anybody who goes above and beyond the call of duty when it comes to helping others and making a difference, it’s registered nurse and good sort Donna Kielar. Ms Kielar, who is of Māori and Cook Island descent, works tirelessly as a nurse advisor in the National Hauora Coalition-led Mana Kidz programme and is not afraid to challenge health inequities. She’s recently been seconded to the Ministry of Health for four days a week to help with the workforce development for the COVID-19 vaccine rollout. She often stays up late working and is the first to put her hand up to help out, all with a positive attitude and smile.
Good space award– sponsored by Medispace
Ahurei (magnificent) Team Medical Urgent Care & GP Services transformation, Green Cross Health and Team Medical, Kāpiti Coast
Creating a space that improves equity for all of their patients was the inspiration behind the transformation of Paraparaumu-based Team Medical. It was transformed into an expanded purpose-built space. The renovation, in partnership with Green Cross Health Medical Division, was the result of real collaboration between staff, community and iwi. The building has additional GP consult rooms, urgent care consult rooms, a minor surgery space and theatre, admin spaces, additional seating and extra bathrooms all linked by a new welcoming reception area. But it is the team, the community and family that are the true highlights for owner Christine Coulter.
Innovation in service delivery award – sponsored by Pharmaceutical Society
Blind Low Vision NZ remote consultations, Blind Low Vision NZ, Auckland
Kiwis living with sight loss were supported by a new Blind Low Vision NZ service during COVID-19 lockdowns. A bespoke remote consultation feature in the Salesforce customer relationship management system was built by the inhouse digital team that saw phone calls become a lifeline. The service's 200 service delivery staff were redeployed to call its client base of 14,500 to assess their needs. This resulted in a 19 percent increase in requests for service and greater support was needed to deliver rehabilitation services quickly. Blind Low Vision NZ is now trialing offering some services by Zoom and investigating ways to help clients access technology.
Nurse practitioner of the year – sponsored by College of Nurses Aotearoa NZ
Maria Kekus, Auckland
Maria Kekus is a trailblazer when it comes to serving rangatahi. The nurse practitioner is the clinical director and co-founder of Health Connections, a nurse-led primary care service that delivers free healthcare and social services to young people. The service takes a proactive, wellness-based approach to healthcare, with staff able to address a range of issues from sexual and mental health to vaccinations in one appointment. It aims to empower young people so that they are able to navigate the complex health system on their own as they transition into adulthood.
Outstanding contribution to health – sponsored by Green Cross Health
Bruce Arroll, Auckland
Ingenuity, humility and generosity are just a few of the traits that give Bruce Arroll, Head of the Population Health Department at Auckland University, the X-factor. His impressive career spans 40 plus years and includes three decades leading a Manurewa general practice and hundreds of contributions to peer-reviewed journals. He is dedicated to sharing his knowledge with others to advance the healthcare profession as a whole – something he excels at in his role as director of Auckland University’s Goodfellow Unit. Throughout his career, Professor Arroll has demonstrated a commitment to addressing inequity and to applying the principles of Te Tiriti. In recent years, he has also become an international expert on Focused Acceptance and Commitment Therapy (FACT).
Patient safety award – sponsored by ACC
Improving medicine safety, Health Navigator Charitable Trust, Auckland
Adverse drug events or reactions are major causes of patient morbidity and mortality, and a source of significant costs for organisations and whānau. The Health Navigator NZ website provides Kiwis with easy-to-understand, New Zealand-focused resources to help them take, give and store their medicines safely. The website has over 500 NZULM-mapped medicine information sheets, pages about driving and medicines, general safety tips, and understanding medicines labels, as well as videos, quizzes and dose calculators. Health Navigator NZ has a reach of over 1 million pageviews per month and medicines’ pages receive over 2.6 million views per year.
Practice/business manager of the year
Dwayne Stewart, Te Aroha
Dwayne Stewart is the embodiment of the next generation of practice managers, according to his Pinnacle colleagues. Transforming his role as Health Te Aroha’s business manager and achieving this in only two years, are just two of the ways he has excelled. Mr Stewart uses his business management skills to transform efficiency in the practice, which benefits staff, patients and the business. He uses data to inform decision making and was able to identify days and times where staffing changes needed to be made so acute demand is now seen the same day. Mr Stewart has also embraced and supported the Health Care Home, shared medical appointments and patient participation groups.
Practice nurse of the year – sponsored by Boehringer Ingelheim
Fakaanga Mapa, Panmure, Auckland
Auckland nurse Fakaanga Mapa is breaking through cultural norms to ensure the healthcare needs of the communities he loves are taken care of. As a Tongan male nurse, Mr Mapa already stands out – but it’s his dedication and compassion combined with exceptional communication and clinical skills that makes him extra special. A family man and “genuine bloke”, Mr Mapa is an inspirational and motivational nurse leader, mentor and trainer. Colleagues say having a nurse that men can talk to freely, openly and honestly is really important. Mr Mapa is able to talk to Tongan patients in their own language and his cultural understanding helps with health breakthroughs.
Primary and secondary integration award – sponsored by Southern Cross Health Insurance
Integrated Case Management Team, Eastern Bay Primary Health Alliance, Whakatāne
Addressing the rising numbers of patients with complex health needs and a mismatch of health providers in the region, Eastern Bay Primary Health Alliance decided a paradigm shift was required. Working with general practice, they launched the Integrated Case Management Team in 2014. The alliance covers Eastern Bay of Plenty, with 54,000 patients, of which 64 percent are classified as having complex needs. GPs refer patients with complex chronic health needs, like diabetes to the team for ongoing management. Referrals have increased from 200 to 600 a year.
Research and education award
Protecting our pēpi through aiding awareness of and access to maternal vaccinations, VIP study team at University of Auckland
Funding maternal vaccinations in pharmacies boosted pertussis vaccination, a research study shows. The study team also considered what else was happening to aid or hinder the update of maternal vaccinations, particularly for Māori women. The first published paper was qualitative research which showed it helped raise awareness and prompted some women to get maternal vaccinations who would not otherwise have done so. The research trialed extending funding of pertussis and influenza vaccinations into community pharmacies in the Waikato with control regions in Hawkes Bay and Northland.
Young primary healthcare pharmacist of the year – sponsored by Sir Graeme Douglas
Jilly Williams, Kaikohe
During her nine years working at Orrs pharmacy in Kaikohe, pharmacist Jilly Williams (Ngāpuhi) has impressed and inspired her colleagues with her commitment to learning and improving her clinical practice. Ms Williams has introduced a number of initiatives to improve patient health outcomes in the community; she also organises free pre-loved clothing, homeware and linen for anyone who needs it. She is an active and dedicated member of the Māori Pharmacists Association. Her colleagues say Ms Williams has taken her knowledge and skills back to where she comes from to ensure the prosperity of her hapū and iwi.