Ramy Burjony's Blog
Dilemmas in the work place
Wednesday, September 08, 2010
Dilemmas in the work place
• Emotional staff bringing their personal worries to work. If you don’t give enough attention you are made out to be a bad person.
• Ageing staff, who have known the customers for many years, demanding to go to patient funerals on a regular basis.
• Being the only male employee in the midst of a female pharmacy world (I will let your imagination run wild).
• Being a young pharmacist and having to manage, delegate and discipline staff that have been employed at the pharmacy for a number of decades.
• Having to be a reference source for a past employee that you did not think much of. You don’t want to be the person that gets in their way of obtaining a new job, after all some people deserve second chances... So what do you do?
• Staff who have zero work ethic. For example; they will come into work exactly at 9am and leave exactly at 5.30pm or whatever your relevant opening or closing hours are. They will never, and I mean never, go the extra mile. They will always take every second of break owed to them, regardless of the circumstances and level of busyness at the pharmacy.
• Patients begging you for their prescription items to go on account because they need the antibiotic or inhaler. Getting money out of them is like getting blood out of a stone.
• Employees who do nothing but chatter and talk. If it were work related then fine, however when the content of the chatter is irrelevant and tedious to listen to, cut it out.
Please add to this, there is so much more to say I just thought I would get the ball rolling...
One thing I have learned during my short time as a registered pharmacist is, being in a managerial position, you must always let your employees know who is boss. Be their friend but be firm, very firm, and do it from the beginning. If you leave it late, it will be too late. Gaining respect is important, because, with some people, you give them an inch and they will certainly take a mile.
Cheers
Ramy Burjony
About Ramy Burjony
I agree with WTF
Some perfectly valid dilemma's. But here is a managerial word of advice - don't blog about your staff. How do you think they feel after reading this? Respect gone and I'd be looking for a job somewhere else.